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Pinion Insights

Customer Service

Make Handling Bank Complaints Part of Good Customer Service

By Pinion Editorial | March 8, 2017
Reading Time: 3 minutes
Have you carefully examined your process for handling bank complaints lately? If not, you could be missing out on an opportunity to create happier customers and increase retention with better customer service. Every regulatory agency makes it easy for consumers to file bank complaints. In fact, since it began collecting …

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Customer Service

Recent Accounting & Auditing Changes that May Impact You, Part I

By K·Coe Editorial | January 13, 2017
Reading Time: 3 minutes
It was a busy 2016 for accounting standards reviewers, and there are a number of accounting & auditing changes coming that financial institutions will want to be ready for. This two-part article covers several key issues to help you stay out in front in 2017. This year has been a …

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Customer Service

Recent Accounting & Auditing Changes that May Impact You, Part II

By K·Coe Editorial | January 13, 2017
Reading Time: 3 minutes
It was a busy 2016 for accounting standards reviewers, and there are a number of changes coming that financial institutions will want to be ready for. This two-part article covers several key issues to help you stay out in front in 2017. In Part I of this two-part article, we …

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Agriculture Manufacturing Companies

Top Five Concerns for Agriculture Manufacturing Companies

By Dave Burger | September 21, 2016
Reading Time: 2 minutes
Several emerging news issues will have significant impact for agriculture manufacturing companies in the coming months. Make sure you are prepared. It’s an Election Year—Anything can happen in an election year, but several important issues could take center stage. Chief among them is trade. Both Donald Trump and Hillary Clinton …

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Strategic Planning

Strategic Planning: The Science of Dealership Success

By Marc Johnson | September 20, 2016
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Reading Time: 3 minutes
There is a wealth of information available at your fingertips on strategic planning and the benefits to your dealership that come from it. It has been the subject of many best-selling business self-help books over the last decade or more. You support the notion, your board has indicated a need …

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The Why and How of Exit Planning: Part V

Why Do Family Businesses Fail at Succession Planning?

By K·Coe Editorial | July 27, 2016
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Reading Time: 2 minutes
A majority of family-owned businesses fail to transition because of lack of communication and trust. This can be avoided with proper succession planning and help from a team of advisors. Family-owned businesses represent more than 90% of all enterprises in the United States. Of those, 30% are second-generation businesses, 12% …

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